Privacy policy
Updated 3 September 2026
Who we are
Marston Made Ltd (company number 16647117) is the data controller for personal information collected through this website and related enquiries. We are based in Market Harborough and can be contacted at info@marstonmade.com or 01858 907 806.
What this policy covers
This policy explains what personal information we collect, why we use it, how long we keep it, and your rights under UK data protection law. It applies to visitors to marstonmade.com and anyone who contacts us about a fitted furniture project.
Information we collect
When you enquire or contact us, we may collect your name, email address, telephone number, postcode or address, project details, and any photographs or inspiration images you choose to send. We may also keep a record of our correspondence with you.
Website analytics
We use Plausible Analytics to understand how the website is used. Plausible is a privacy-friendly service that does not use cookies and does not collect personal information that can identify you. It records anonymous usage such as page views, referring sites and device types so we can improve the site. You can read Plausible’s data policy at https://plausible.io/data-policy.
How we use your information
We use your information to respond to enquiries, discuss your project, arrange design visits where appropriate, prepare quotations and drawings, and deliver our services. We may also keep records needed for accounting, warranty and aftercare. We do not sell your personal information or share it for marketing purposes.
Legal basis
We process your information where it is necessary to take steps at your request before entering a contract, to perform a contract with you, or where we have a legitimate interest in running and improving our business in a way that does not override your rights. Where we rely on consent (for example, optional marketing), you can withdraw that consent at any time.
Sharing your information
We only share personal information where needed to provide our services — for example with trusted suppliers or subcontractors involved in your project — or where we are required to do so by law. Anyone we share information with is expected to handle it securely and only for the purpose we specify.
How long we keep it
We keep enquiry and project records for as long as needed to manage your project, meet legal and accounting requirements, and deal with any warranty or aftercare matters. Information that is no longer required is deleted or anonymised.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to ask us to correct inaccurate information, to ask us to delete or restrict processing in certain circumstances, and to object to processing based on legitimate interests. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Contact
For privacy questions or to exercise your rights, email info@marstonmade.com or call 01858 907 806.